Problems with an order
Message the seller first. Sellers handle refunds; your card issuer handles disputes.
1. Contact the seller
Most problems are solved quickly. Open the order or the listing and choose Contact seller.
2. Refunds
Sellers issue refunds from their own Stripe account. Slabs & Singles doesn't hold payments, so we can't send refunds ourselves.
3. Card disputes
If a seller doesn't resolve a real problem, you can dispute the charge with your card issuer. The seller answers with the order record, tracking and your messages.
Reporting a member
Report anyone who misleads buyers, ships something different from the listing, or asks to be paid outside the site. We review every report and can limit or close accounts.